Privacy information that matches the product and the actual site behavior

This Privacy Policy applies to personal information collected by Wodby Inc. through the Wodby website, customer accounts, platform interfaces, support channels, sales conversations, and other interactions that link to or reference this policy.

For questions or requests about this policy, contact [email protected]. If applicable law gives you the right to complain to a data protection authority or other regulator, you may do so.

Wodby generally acts as controller for personal information used to run our website, marketing, account administration, billing, security, and customer relationship management.

When Wodby processes personal data contained in a customer's applications, databases, backups, imports, logs, or hosted workloads on behalf of that customer, Wodby generally acts as a processor or service provider and processes that data according to the customer's instructions and the Data Processing Agreement.

Depending on how you interact with Wodby, we may collect:

• Identity and contact details such as name, company, email address, job title, billing contacts, and support contacts.
• Account, subscription, and transaction information such as plan selection, invoices, payment-related records, organization settings, and support entitlements.
• Technical and operational data such as IP address, browser and device information, cluster or server metadata, service version information, configuration details, logs, usage patterns, reliability metrics, and support diagnostics.
• Content you submit in communications, forms, support requests, feature requests, candidate submissions, or similar interactions.

We collect this information from you, from your organization, automatically through use of the website and platform, from connected infrastructure and integrations, and in some cases from payment, identity, or other business service providers.

We may use personal information to:

• Create and administer accounts, organizations, subscriptions, and billing records.
• Deliver platform functionality, support, migrations, troubleshooting, and Wodby Cloud operations.
• Monitor reliability, investigate incidents, detect abuse, and protect customers and the services.
• Process orders, invoices, taxes, renewals, collections, and service changes.
• Send transactional notices, security alerts, policy updates, and marketing messages where permitted.
• Analyze usage trends and improve product design, documentation, and customer experience.

Where GDPR or similar laws apply, we typically rely on one or more of the following legal bases: performance of a contract, legitimate interests in operating and improving the business, compliance with legal obligations, and consent where required, including for certain non-essential cookies and marketing activities.

If you do not provide information we reasonably need for account setup, billing, security, or support, we may be unable to provide some or all of the services.

Wodby uses cookies, local storage, pixels, and similar technologies for core site functionality, authentication, preferences, analytics, and campaign measurement. Our site currently uses Google Analytics for optional analytics measurement when analytics consent has been granted.

Necessary cookies help the website or platform function. Optional analytics cookies help us understand traffic, improve pages, and measure interest in the product. Where required by law, we do not activate optional analytics until you consent.

You can review details in our Cookie Notice and change your choice at any time using the Cookie Settings control in the footer.

We may share personal information with:

• Hosting, infrastructure, storage, support, monitoring, analytics, communications, payment, and other service providers that help us operate the business.
• Professional advisors, auditors, insurers, and competent legal or regulatory authorities where reasonably necessary.
• Successors or counterparties in connection with a merger, acquisition, financing, reorganization, or sale of assets.

When Wodby acts as processor for customer personal data, we use subprocessors as described in our Subprocessors page and DPA.

Wodby and our vendors may process personal information in the United States and other countries where we or our providers operate. Data protection laws in those jurisdictions may differ from those in your location.

Where applicable law requires it, we use contractual, technical, or organizational safeguards intended to support lawful cross-border transfers, which may include the European Commission's Standard Contractual Clauses or similar mechanisms.

Retention periods vary based on the type of information, the service involved, contractual commitments, legal requirements, and operational needs such as security, fraud prevention, accounting, and dispute resolution.

When we no longer need personal information, we delete it, anonymize it, or securely isolate it unless continued retention is required by law or justified by an active legal, billing, or security need.

Wodby maintains safeguards designed to protect personal information against accidental loss and unauthorized access, use, alteration, or disclosure. Those safeguards may include access controls, logging, encryption in transit where appropriate, vendor reviews, incident response processes, and internal confidentiality obligations.

Because no service can guarantee absolute security, customers should also use appropriate safeguards on their side, including strong credentials, least-privilege access, and secure handling of customer data and connected infrastructure.

You may update some account information directly through your Wodby account. You can also contact us to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent where applicable.

Marketing emails include an unsubscribe mechanism. Even if you opt out of marketing, we may still send transactional, billing, security, or service-related notices that are necessary to operate your account or provide the services.

Wodby does not use personal information for automated decision-making that produces legal or similarly significant effects within the meaning of GDPR-style laws.

If we process personal information on behalf of one of our customers, you should direct your request to that customer first. We will assist as appropriate under our contractual obligations and applicable law.

If you believe a child under 13 has provided personal information to Wodby, contact us and we will take appropriate steps to investigate and delete the information if required.

When we update this Privacy Policy, we will change the “Last updated” date on this page. Material changes take effect from the updated effective date unless a different date is stated.

Questions, requests, or complaints about this Privacy Policy can be sent to [email protected].