FAQ¶

How to access applications data from host?¶

How to upgrade my application?¶

If you're running a vanilla application via Wodby's managed stack and this application provides an option to upgrade it via UI (like WordPress or Matomo) this option will not work because it requires a full writing permission on the entire codebase which we avoid for security reasons. The way you upgrade to a new version is by upgrading your application stack that contains this update (see stack changelog).

If the latest version of stack does not yet have the latest version please contact us and let us know what update is missing. We usually take a more conservative position regarding updates (not counting security updates) for stability sake.

How Wodby's availability affects my applications?¶

Wodby's availability does not directly affect availability of your server(s) or applications. Although if Wodby becomes unavailable some tasks such as auto deployment won't be processed and auto backups will be postponed.

You can always track our current status at status.wodby.com.

Does Wodby move applications data outside my region?¶

Cases when your data can be moved outside of your region:

When you use Wodby Storage for backups mirroring. The location of this storage is United States. You should use your storage with the same location instead (e.g. AWS S3 bucket)
When you import archives from our dashboard we temporary store this data in our storage for 24 hours for further transfer. This storage never listed publicly, all URLs have huge random hash values and never published outside the dashboard

What happens if my server IP changes?¶

For single server infrastructure we automatically detect new external IP. Upon the detection we update the connected server IP on Wodby and DNS records of technical domains (DNS propagation may take a few minutes). So normally, you don't need to do anything additionally.

Infrastructure version 5.5.4 does not have this function, please contact us and we'll update your IP manually or upgrade your infrastructure

How do I put application to maintenance mode?¶

You can put your app instance to maintenance from Instance > Stack > Settings

How can I access my DigitalOcean server by SSH¶

See this article

Can I access my application codebase by SSH¶

Yes, if your stack has sshd container, if not you can still access any container via shell, see this article for details

Do you support drush aliases for Drupal apps¶

Yes, see this article to learn how to use them

How can I upgrade my WordPress applications¶

See this article

How can I build my frontend application with Node (npm)?¶

You should use CI/CD deployment

How can I purchase a server?¶

For Wodby 1, purchase a server from your preferred hosting provider, then connect it to Wodby.

Why does the Team plan have a minimum charge?¶

The Team plan bills for a minimum of 10 app instances. See Billing for how instance usage is calculated and where to find current prices.

I have a lot of applications and looking for ways to save costs¶

Review your applications' resource requests and limits and server monitoring before choosing a server size. Allow capacity for traffic peaks, builds, backups, and maintenance.

How can I delete my account?¶

Open Account > Delete and enter your current password. Account deletion can be blocked by ownership and billing responsibilities; see Delete your account before starting.

How do I enable two-factor authentication?¶

Open Account > Security in the Wodby dashboard. See Account security for setup, recovery-code, and account-recovery instructions.

What's the location of Wodby team?¶

Wodby is a US corporation with a distributed team. See Support for contact details and response hours.