We have three levels of support
1. Community support¶
Ask Wodby community:
- On Slack https://slack.wodby.com
- On Discord https://discord.wodby.com
- Submit an issue on GitHub in a relevant repository
2. Best effort support¶
We provide the best effort support for paid customers with no guaranteed reply time despite how urgent it is. We usually respond in EU business hours and try to give initial responses within one business week.
You can contact us in one of these ways:
- Contact us using a live chat (widget in the right bottom corner) or email us to support [at] wodby.com
- For non-technical questions email us at hello [at] wodby.com
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3. Premium support¶
We also provide premium support with guaranteed response time in a private slack channel for the entire organization. The price depends on the size of the organization and number of applications. If you're interested please contact us at hello [at] wodby.com